PRODUCT RELIABILITY, COMPETITIVE PRICES, COMPLIANCE WITH DELIVERY TERMS, PRODUCTION FLEXIBILITY
Customer satisfaction is a priority for BRASS TECHNICS SYSTEMS and is achieved through commitment to product quality and reliability, competitive prices, compliance with the terms of delivery and production flexibility.
For the customer, this means being able to work in direct contact with an agile and flexible company which makes its production capacity available in order to create a product with a united effort.
ACCESSIBILITY , COMMUNICATION, COMPETENCE
To achieve customer satisfaction, BTS offers accessible and effective communication, a cooperative approach to solving technical problems and the expertise and competence of all staff members.
DOCUMENTS, REPORTS, TESTS AND TRIALS
All checks carried out at each production stage as well as those on incoming materials and final inspections are recorded.
A test report in compliance with UNI EN ISO 10204 2.2 is always attached to brass bars purchased.
Upon request, any proof test or metallographic analysis can be performed using specialized labs.
According to European regulation EC 1935/2004 on food and beverage contact, BTS has implemented an internal traceability system that enables tracking of brass bars used for each specific production.
Our brass bar suppliers are able to guarantee the absence of conflict materials in the raw materials they supply to us. We retain all test reports for 2 years.
DATA AND CUSTOMER DETAIL PROTECTION
Procedures for data protection implemented by BRASS TECHNICS SYSTEMS ensure customers with maximum secrecy and utmost care in the protection of technical data and any other information related to the customer's projects and business.